The Extended Service offering includes management of :

• Creation of new pages
  • We will work with you to add new pages as and when required. This is eaily plugged into the existing website.
    
• Regular updates to the homepage and news areas
  • It is vital that the site is kept 'live', and this is achieved by making sure the updeateable areas of the site are re-freshed regularly.
  • Management of the collation of news items
  • Homepage update management
    
• Creation, collating, editing and distribution of newsletters
  • We'll design the template for your newsletters, in some cases for each of your subclubs too
  • We'll talk to your content writers and get updates to relevant sections
  • Manage the individual distribution lists
  • Distribute the newsletter on a regular basis
    
• Forum administration
  • We'll setup the online forums section of the site - creating individual forum items for each club stream
  • We will monitor and manage the topics shown, the threads discussed and the text written
    
• Shop and merchandising administration and sourcing
  • We are happy to work with you to map our 'shop' function to your existing processes, and will set the shop up accordingly
  • Create, setup and mange banking information for automatic payments
  • Monitor and manage stock levels and online ordering
  • Manage the process up to shipping to customers, and ordering of new stock.
  • Merchandising management :
    • Agree with you the types of items required
    • Source items (using our larger buying power)
    • hold and keep stock
    • ship items to members
    • increase stock levels
• Database validation and maintenance
  • Provide regular database reports showing invalid data (eg invalid emails)
  • clean database of spurious characters
  • manage regular offsite backups
  • clean address details (eg keeping "town" in correct field)
    
• Unlimited Support calls
  • We'll manage email and web support calls so that you don't have to
  • Direct customer contact using the address 'webmaster@yourdomain'
  • Provide the site administrator with read access to all calls made / status
    
• Event management support - active and inactive
  • Provide your team with support for events that they are running
  • Email and web capturing of interest in events
  • Creation of online forms for each event
  • Manage online payments
  • Actively phone around members on your behalf to drum up interest
    
• Competitions and Auction pages
  • Setup and manage regular member competition pages
  • Classifieds area setup and managed
    
• Preparation of 'Welcome Packs'
  • When members join, a useful item to send them is a welcome pack.
  • We will design and manage the distribution of these to new members.
  • Ideal for taking on regular mass-joiners.
    
• Advertising management
  • Work with you to understand the market space that your club is competing in
  • Provide ability for online management of advertisments provided by the club's sponsors
  • Manage potential new sponsors through the site
  • Align site with online advertising agents (eg googleads)
    
• Moderation of fields / photos / images and forums
  • Where areas of site require moderation we will act as the moderator
    • Define moderator boundaries and rules with you
    • Moderate fields
    • Moderate photo uploads (personal)
    • Moderate photo uploads (albums)
    • Moderate forums
    • Provide report on who has required moderating